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Terms and Conditions

All bookings must be made in advance by emailing Zorbing.com. You must allow a minimum of 4 weeks notice to book your experience. No refunds will be given for failure to allow the 4 weeks notice period.

Your voucher is not extendable and must be booked in before the expiry date. A valid voucher number must be quoted to confirm your experience. Your experience is not confirmed until you have received an emailed booking confirmation. In receipt of your confirmation you must check that all the details are correct as amendments may not be possible at a later date. A full refund will be given if requested within 30 days of purchase unless a date has already been confirmed.

In the event that your chosen time slot is fully booked an alternative time or date will be offered to you. Zorbing.com reserve the right to cancel your booking without prior notice. In the event of a cancellation on our behalf an alternative date will be offered.

7 days notice will be required if a change of date is requested by the client, If this is not given the riders will be charged a fee of £10.00 to rebook. Riders must adhere to all rules and regulations at our venues on the day of their event. Riders must remain courteous to staff at all times, failure to do so may lead to you being asked to leave our venues without a refund.

Restrictions apply for the Harness ride which can be found below. Zorbing.com’s venues will assess height and weight restriction on the day of the ride and reserve the right to refuse a rider. Zorbing.com’s venues judgement is final. Your voucher & emailed confirmation must be presented on the day of your experience, one voucher will admit up to 2 people.  Failure to present your valid voucher and email confirmation will lead to the full entry price becoming payable. The voucher cannot be used in conjunction with any other offer.

Riders that fail to turn up on the day of their event will forfeit there ride and no refund will be given.

Restrictions

The customer cannot participate in a Zorbing.com experience if they are:

  • Unable to produce a valid Zorbing.com email Confirmation together with a valid voucher
  • Under 11 years old or under 4.50ft in height for the harness ride (Parental consent is required up to the age of 18)
  • Exceed 190kg total weight for the double harness ride
  • Exceed 95kg for one person
  • Height and weight will be checked on the day of the ride, Zorbing.com venues judgement is final
  • Suffering from high blood pressure or heart condition
  • Suffering from epilepsy
  • Pregnant
  • Under the influence of alcohol or drugs
  • If you suffer from any other conditions and are in doubt of your participation please contact Zorbing.com for further information

All participants are required to sign a waiver, false information could affect the safety and security of the staff and customers and invalidate the insurance.